USPS Priority 1-3 Day delivery is used for live orders. $12 for orders up to 2 lbs and $15 for most larger orders. Orders that total $75 or more after promotions qualifies for Free Priority Shipping to the Lower 48 USA. If you need Express, please call or email and we can get that set up for you for around $35 (This does not affect shipping day, just usually saves 1 day of travel time)
Live orders ship on Tuesday. Shipping of live animals may be postponed during severe weather or when Holiday delays are expected. This is for the safety and comfort of the animals and this policy is not flexible.
The standard guarantee on all animals shipped is to replace 100% of any D.O.A. (Dead On Arrival) on subsequent shipments or if the shipping/packaging cost is paid by the customer. Proof of D.O.A. is required within 2 hours of the delivery in the form of a clear picture, in the unopened shipping bag. Failing to pickup or sign on the first delivery attempt, the buyer relinquishes the guarantee. Guarantee is not continuous, replacements can only be sent once. Shipping cost are NOT refundable or guaranteed in any way. Canceled orders before shipping can choose different in-stock items, or an account credit toward your next purchase. Theft, damage, destruction, confiscation or other problems beyond our control are not guaranteed. If you have any issues, please contact us and I'm sure we'll get it resolved!
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.